Do you ship to my country?
We ship to any country in the world. Over the years we have shipped our eye patches to multiple dozens of different countries on all continents (except Antarctica!).
What are my payment choices?
We offer convenient secure online ordering and accept payment using PayPal or Stripe. We also accept phone orders paid by credit card or cheque. Our phone line is temporarily unavailable, so please email firstname.lastname@example.org
Where are the Perfect Eye Patches made?
Each one of our Perfect Eye Patches are handmade in Canada.
When will my order ship and what are the shipping fees?
All shipping fees are included in the price of our eye patches. Order fulfillment timelines will vary based on amount of eye patches ordered. Orders of 1-6 eye patches normally ship within a few days, whereas larger orders (12-30) are typically shipped within 2-3 weeks. Feel free to contact us if you have any questions on timelines or if you have an urgent need for your order. These timelines will be shortening as we grow in capacity.
When will my order arrive and is there any tracking available?
To keep from adding additional shipping costs to the price of the eye patches, we ship most orders by letter mail. This means that there will not be a tracking number in association with your order.
Be aware that shipping times may vary depending on your location.
Canada: 2-10 days
USA: 2-3 weeks
Other: 3-5 weeks
Orders larger than 30 eye patches will come with a tracking number.
What if I want a tracking number for my small order?
If you would like to add tracking to your order for an additional cost, please contact Mary Bevan by email before finalizing your order. If you have already finalized your order and it has not been shipped, you can still contact us and pay for your tracking separately. Keep in mind that in order to provide tracking, the cost is will be around $15-22 CAD for the same or similar timelines as regular mail. If you live outside of North America, this cost can be $30-90 CAD.
Options to add tracking while ordering will be added to our website soon.
What is the return policy?
We will gladly fully refund, replace or exchange any eye patch, under the following conditions:
- The patch is not the color/pattern you expected.
- There is something wrong with the patch.
- The patch sent to you was the wrong patch.
Please Note: Returned patches must be in brand new/mint condition.
What are the dimensions of the different patches?
We have different size patches for infants, children, and adults, here are the sizes:
- Infant – 3 3/4″ (Length) x 2 1/8″ (width)
- Children – 4 1/2″ (Length) x 2 3/8″ (width)
- Adult – 4 7/8″ (Length) x 2 1/2″ (width)
Please contact us by phone at 1-778-363-1118 or email us before returning a patch.